Direct Mobility Supplies Ltd (DMS Ltd) is VAT registered company, GB920465539. All prices include VAT however, VAT is not payable by eligible customers on many of our products. VAT charges will be deducted of the shopping cart invoice only after the VAT Exemption Declaration form has been properly completed in the checkout process.

How to claim VAT Relief on your purchases

If you are eligible (see below) for VAT relief, the HMRC requires that you complete a VAT Exemption Declaration Form which is incorporated in this website shop at the check out page.

So, to get to the VAT exemption form you would have to:

• Select your product/s in the “shop” page.

• Then select the options of that product.

• Added the product/s to the basket.

• Once in the basket you will need to select a shipping method (VAT is still reflected at this point)

• Then click “Proceed to checkout”

• Then fill in all your billing details then click “continue”

• Now you can select the shipping details if different to the billing details.

• Below the shipping details is the “UK Disability Vat exemption header.

• Click on the checkbox to the right and you will be presented with two options “Personal” or “Charity” exemption.

• Select the appropriate option by click on its checkbox and complete the form in full.

• Then click continue.

• Now you can review your order.

• VAT has now been deducted off your invoice.

Once you have completed the payment process the Vat declaration form and details of your order is automatically submitted to us and kept in custody for the HMRC records.

If you do not complete the form, or you are not eligible for VAT relief, we are obliged to charge you the full VAT on your order.

Also, Please Note:  The VAT element is not able to be refunded after you have checked out and made payment on your order – please ensure you complete the relevant declaration fully and before making payment, check to make sure there is no VAT amount detailed as this cannot be refunded once processed.

Customer eligibility – Please refer to online Notice 701/7 VAT Reliefs for disabled people, December 2014, HM Revenue and Customs)

What does ‘chronically sick or disabled’ mean?

– Please refer to online Notice 701/7 VAT Reliefs for disabled people, December 2014, HM Revenue and Customs)

What does for ‘domestic or personal’ use mean?

– Please refer to online Notice 701/7 VAT Reliefs for disabled people, December 2014, HM Revenue and Customs)

Can anyone pay for the eligible goods and services?

– Please refer to online Notice 701/7 VAT Reliefs for disabled people, December 2014, HM Revenue and Customs)

Please note there are penalties for making false declarations and if you have any questions or concerns regard the VAT Relief for disabled people please refer to Notice 701/7 VAT Reliefs for disabled people, December 2014, HM Revenue and Customs)


1.1. This document (together with any documents referred to in it) tells you the terms and conditions upon which we sell and supply the goods (the Goods) listed on this website (the ‘Website’) to you.

1.2. Before confirming your order please:

1.2.1. Read through these terms and conditions (the ‘Conditions’) and in particular our cancellations and returns policy at clause 12 and limitation of our liability and your indemnity at clause 16.

1.2.2. Print a copy for future reference.

1.2.3. Read our privacy policy regarding your personal information.

1.3. By ordering any of the Goods listed on this Website, you agree to be legally bound by these Conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions as may be modified or amended and posted on this Website from time to time.

1.4. We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any time without notice to you. Your continued use of the Website (or any part thereof) following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these Conditions.


2.1. This Website is owned and operated by Direct Mobility Supplies Ltd (DMS Ltd) (‘we’/’us’/’our’), a limited company registered in England and Wales under company number: 06410137 having our registered office at Unit 2, 255 Frimley Green Road, Frimley Green, Surrey, GU16 6LD, United Kingdom. Our VAT Number is: GB920465539.


3.1. You agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

3.2. We will contact you by email or provide you with information by posting notices on our Website.


4.1. Our Website is owned and operated from the United Kingdom and thus will be governed by law encompassing England, Wales, Scotland, Northern Ireland (the United Kingdom).

4.2. International orders made will not be charges VAT (Value Added Tax) under the UK tax regime as the product is being exported. However on arrival into destination country the implementation of customs authorities rules and regulations for the delivery country will come into force. As such any taxes, duties or import regulations will be the responsibility of the customer to pay and/or fulfil. Any order which are returned as abandoned or refused by the customer at destination will be returned to us or destroyed at the customers expense.


5.1. Registration is providing your email address for marketing purposes.

5.2. When registering on the Website you must complete your email address. By registering on the Website you undertake:

5.2.1. That all the details you provide to us for the purpose of registering on the Website and purchasing the Goods are true, accurate, current and complete in all respects.

5.2.2. To notify us immediately of any changes to the information provided on registration or to your personal information.

5.2.3. That you are over 18 or if under 18 you have a parent or guardian’s permission to register with and purchase the Goods from this Website in conjunction with and under their supervision.

5.3. You authorise us to transmit your name, address and other personal information supplied by you (including updated information) to obtain information from third parties about you, including, but not limited to, credit reports and so that we may authenticate your identity.

5.4. We reserve the right to terminate an agreement formed with you pursuant to clause 9 below and to suspend or terminate your access to the Website immediately and without notice to you if:

5.4.1. You fail to make any payment to us when due.

5.4.2. You breach these Conditions (repeatedly or otherwise).

5.4.3. You are impersonating any other person or entity.

5.4.4. When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.

5.4.5. We suspect you have engaged, or are about to engage, or have in anyway been involved, in fraudulent or illegal activity on the Website.


6.1. To be eligible to purchase the Goods on this Website and lawfully enter into and form contracts with us, you must:

6.1.1. Be 18 years of age or over.

6.1.2. Be legally capable of entering into a binding contract.

6.1.3. Provide full details of a your address, contact number and email address.

6.2. If you are under 18, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our Website.


7.1. The prices of the Goods are quoted on the Website.

7.2. Prices for delivery are quoted on the Website.

7.3. Unless otherwise stated, the prices quoted include VAT but exclude delivery costs which will be added to the total amount due from you. Details of our delivery charges can be located on our Website’s shopping cart.

7.4. We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the Goods to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery.


8.1. Payment will be debited and cleared from your account before the dispatch of the Goods to you.

8.2. The preferred method of payment through PayPal payment portal.

8.3. We do not store debit or credit card details nor do we share financial details with any 3rd parties.

8.4. By accepting these Conditions you:

8.4.1. Undertake that all the details you provide to us for the purpose of purchasing the Goods are correct Undertake that any and all Goods ordered by you are for your own private or domestic use only and not for resale.

8.5. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.


9.1. All orders are subject to acceptance and availability. If any Goods ordered are not available, the website will show as on “Back Order” or you will be notified by email and you will have the option either to change your order, wait until the item is available or to cancel your order. It is your responsibility to provide us with a valid email address so that we can contact you if necessary.

9.2. Any orders placed constitutes an offer to purchase the Goods from us. All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.

9.3. You shall be responsible for ensuring the accuracy of the details provided by you during the order process and we will not accept an order unless all details requested from you have been entered correctly.

9.4. You agree that if we contact you to acknowledge receipt of your order, that such communication shall not amount to our acceptance of your offer to purchase the Goods ordered by you from the Website, over the phone or in writing.

9.5. A contract between you and DMS Ltd (the ‘Contract’) incorporating these Conditions will only subsist after and, or the money has been received and have confirmed that we have dispatched the Goods or you have collected them from our premises. Our acceptance of your payment will amount to an acceptance of your offer to buy the Goods from us. The Contract will only be formed when we have dispatched your order (whether or not you receive notice or confirmation).

9.6. Where we agree to supply Goods to you permanently or on an ongoing (continuous) basis, such as by subscription, they shall be provided for a minimum fixed period of time (the ‘Minimum Duration’). The length of the Minimum Duration will depend on which package or product you have selected to purchase and and will be made known to you at our discretion; notice to terminate can be sent by email and or post and is deemed served on sending and or posting.

9.7. The Contract will relate only to the Goods ordered that are in stock and or available to us. You will be subject to the version of our policies and Conditions in force at the time that you order the Goods from us, unless:

9.7.1. Any change to those policies or these Conditions is required to be made by law or governmental authority.

9.7.2. We notify you of any change to our policies or these Conditions, in which case, we are entitled to assume that you have accepted it, unless we receive written notification from you to the contrary within seven working days of your order with us, and prior to dispatch of your order (whether or not you receive notice or confirmation)


10.1. The Goods will be delivered to you at the address you provided during the order process. We may use a recorded delivery method like DHL, DPD, Royal Mail or any other 3rd party company. You must examine the Goods on arrival. If you are asked for your signature on delivery, you must examine the goods before signing and noting in writing any problems with the delivery driver.

10.2. Any dates quoted for delivering the Goods are approximate only. If no date is specified then it will take place within 7 working days for UK orders, 10 working days for other EU countries and 12 working days for international countries subject to customs and clearance delays, unless there are exceptional circumstances.

10.3. Any order which are made in a “Back Order” basis will be subject to the items arriving with us.

10.4. We shall not be liable for any delay in delivering the Goods, however caused.

10.5. The Goods may be sent to you in instalments.

10.6. At no point do we guarantee delivery by a requested date and any indication of such implies a commitment from us to achieve such a date.


11.1. The Goods will be at your risk from the time of dispatched from our premises.

11.2. Ownership of the Goods will only pass to you once the order has been dispatched to you (whether or not you receive notice or confirmation).


12.1. Cancelling prior to dispatch:

You may cancel your order at any time prior to their being posted / dispatched from us so long as you contact us in writing prior to the Goods being handed over to the delivery company. You can send us a cancellation notice by sending an email to or a letter to Unit 2, 255 Frimley Green Road, Frimley Green, Surrey, GU16 6LD, United Kingdom. Your cancellation notice must quote your name, address, the name or a description of the goods if you have been issued with one.

12.2. Cancellation after posting / dispatch:

12.2.1. You are entitled to cancel your contract at any time prior to receiving the Goods so long as you provide us with written notice by sending an email to or a letter to Unit 2, 255 Frimley Green Road, Frimley Green, Surrey, GU16 6LD, United Kingdom.

If you have received the Goods, so long as you provide us with written notice at anytime within 14 days starting from the day after you received the Goods. You can send your cancellation notice by email to or a letter to Unit 2, 255 Frimley Green Road, Frimley Green, Surrey, GU16 6LD, United Kingdom. Your cancellation notice must quote your name, address, the name or a description of the Goods and your order reference number If you have been issued with one.

12.2.2. Goods must be returned with original paperwork to Direct Mobility Supplies Ltd Unit 2, 255 Frimley Green Road, Frimley Green, Surrey, GU16 6LD, within 14 days. You must return the Goods to us at your own cost and risk. We reserve the right, at our option, to collect the Goods from you. If we wish to collect the Goods we will notify you of when they will be collected by us. We will charge you for the cost of collecting the Goods and will deduct this from any sum owed by us to you.

12.2.3. The Goods must be returned to us in the same condition in which you received them until such time as the Goods are either collected by us or delivered back to us by you. You must return the Goods with its original packaging and the original deliver slip. You have a legal obligation to take reasonable care of the Goods whilst they are in your possession, including delivery back to us. If you fail to comply with this obligation, we may have a right of action against you for compensation.

12.3. Exception to the right to cancel

You will not have a right to cancel an order for any goods or services purchased from us, in the following situations:

12.3.1. If you collected, or have them collected from our premises.

12.3.2. If you expressly agree to us to provide any services before the end of the cancellation period.

12.3.3. The Contract is for Goods which are bespoke or have been personalised or which may deteriorate.

12.3.4. The Contract is for Goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us.

12.4. Damaged, faulty or wrongly delivered goods.

12.4.1. We will offer you a refund of the full purchase price (via the method of original payment), including the cost of delivery for sending the goods to you, and we will arrange to collect from you at our expense, if it: Has been damaged on delivery. Is in a faulty condition. Develops a fault within 3 months of delivery. Has been delivered to you in error.

12.4.2. Provided that on return we are reasonably satisfied that the Goods have not suffered damage after delivery or have not been misused or used other than in accordance with the instructions or the problem is not due to normal wear and tear.

12.4.3. Alternatively, at your option, instead of a refund (and subject to returning the Goods as required under this clause) we will replace the Goods with the same or a similar product (subject to stock availability).

12.4.4. Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return the Goods to us.

12.4.5. In order to claim a replacement item please send us a notice as soon as you become aware of a problem and no later than 7 days after receipt or the fault developing by email to or a letter to Unit 2, 255 Frimley Green Road, Frimley Green, Surrey, GU16 6LD, United Kingdom. Your notice must quote your name, address, the name or a description of the Goods, a brief description of the problem, fault or damage.

12.4.6. If you decide to return the Goods for a replacement this will be at your expense and we reserve the right, at our option, to reimburse any delivery charges you incurred.

12.5. Incorrectly priced or described goods

12.5.1. Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised, we will not be under any obligation to sell or provide those goods to you.

12.5.2. If we discover the error we will at our discretion, either reject your order and notify you of such rejection, or inform you as soon as possible and give you the option of cancelling your order or reconfirming it at the correct price and/or description. If we give you the option of cancelling your order or reconfirming it at the correct price and/or description but either cannot contact you or do not receive your response within 14 days of sending you notification (whether or not you receive it), we will reject your order.

12.5.3. If we discover the error after sending, at our discretion and without incurring any liability to you, cancel the Contract provided that the error is, in our reasonable opinion, obvious and unmistakable and could have reasonably been recognised by you. We will notify if we cancel the Contract.

12.5.4. If your order is cancelled or rejected and you have already paid for the Goods, you will receive a full refund in accordance with clause 12.8.

12.6. Delivery by instalments

12.6.1. The Goods may be sent to you in instalments. You may cancel the outstanding part of your order and receive a refund, if you have already paid, of the purchase price of the outstanding Goods in accordance with clause 12.7.

12.7. Processing refunds

12.7.1. We will examine any returned Goods and will notify you about your refund or replacement item via email within a reasonable period of time. We will usually process a refund or delivery of a replacement item as soon as possible and, in any case, within 14 days after the day we received it back at our Frimley Green premises. Refunds will be made by crediting your your original method of payment or a mutually agreed method.

12.7.2. We reserve the right to refuse to issue a refund or replacement and to recover the cost of returning or collecting the Goods in the event that the Goods are found to have suffered damage or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the Goods have not been returned with its original packaging. This does not affect your statutory rights.


13.1. If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us via email at or by post at Unit 2, 255 Frimley Green Road, Frimley Green, Surrey, GU16 6LD, United Kingdom.


14.1. The content of the Website is protected by copyright (including design copyrights), trade marks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks utility models, semi-conductor topography rights, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to DMS Ltd moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world) and you acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors.

14.2. You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited.

14.3. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

14.4. You acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from such material and content.

14.5. No licence is granted to you in these Conditions to use any of our trade marks or those of our affiliated companies.

14.6. Goods sold by us and Website content may be subject to copyright, trade mark or other intellectual property rights in favour of third parties. We acknowledge those rights.


15.1. You are permitted to use the Website and the material contained in it only as expressly authorised by us under our terms of use.


16.1. Notwithstanding any other provision in the Conditions, nothing will affect or limit your statutory rights; or will exclude or limit our liability for:

16.1.1. Death or personal injury resulting from our negligence.

16.1.2. Fraud or fraudulent misrepresentation.

16.1.3. Action pursuant to section 2(3) of the Consumer Protection Act 1987.

16.1.4. Any matter for which it would be unlawful for us to exclude or attempt to exclude our liability.

16.2. The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties or guarantees, whether express or implied, statutory or otherwise (unless otherwise expressly stated in these Conditions or required by law) in relation to the information, materials, content or services found or offered on the Website for any particular purpose or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, timeliness, performance, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom.

16.3. We will not be liable if the Website is unavailable at any time.

16.4. We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.

16.5. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage resulting from action taken in reliance on material or information contained on the Website.

16.6. We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted or sold on the Website or from any website linked to it.

16.7. We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so.

16.8. We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent misrepresentations) or otherwise for:

16.8.1. any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings and any other consequential loss); or

16.8.2. any loss of goodwill or reputation; or

16.8.3. any special or indirect losses; or

16.8.4. any loss of data; or

16.8.5. wasted management or office time; or

16.8.6. any other loss or damage of any kind suffered or incurred arising out of or in connection with the provision of any matter under these Conditions and/or the Contract and/or the use of this Website or any aspect related to your purchase of the Goods even if such losses are foreseeable or result from a deliberate breach of these Conditions by us that would entitle you to terminate the Contract between us or as a result of any action we have taken in response to your breach of these Conditions. Without prejudice to the terms of this clause and in the event that we are unable to rely upon it, our liability for all and any losses you suffer as a result of us breaking the Contract, whether or not deliberate, including those listed in clauses 16.8.1 to 16.8.6, is strictly limited to the purchase price of the Goods you purchased.

16.9. You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information with your authority.

16.10. This clause does not affect your statutory rights as a consumer, nor does it affect your contractual cancellation rights.


17.1. We shall have no liability for delays or failures in delivery or performance of our obligations to you resulting from any act, events, omissions, failures or accidents that are outside of our control (‘Force Majeure’), which, without limitation, include:

17.1.1. Strikes, lock-outs or other industrial action.

17.1.2. Shortages of labour, fuel, power, raw materials.

17.1.3. Late, defective performance or non-performance by suppliers.

17.1.4. Private or public telecommunication, computer network failures or breakdown of equipment.

17.1.5. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

17.1.6. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or extreme weather conditions.

17.1.7. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

17.1.8. Acts, decrees, legislation, regulations or restrictions of any government.

17.1.9. Other causes, beyond our reasonable control.

17.2. Our performance will be deemed to be suspended for the period that the event of Force Majeure continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to minimise any delay caused by Force Majeure or to find a solution by which our obligations may be performed despite the Force Majeure event. We shall promptly notify you of any Force Majeure event giving details of it and (where possible) the extent and likely duration of any delay.

17.3. Where the period of non-performance or delay in relation to any event of Force Majeure exceeds 30 days from the date of notice to you of the event of Force Majeure, either you or us may, by written notice to the other, terminate the Contract with immediate effect upon service.


18.1. In order to monitor and improve customer service, we may sometimes record telephone calls.

18.2. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998 (as amended).

18.3. You can find full details of our Privacy Policy on the Website.


19.1. Except for our affiliates, directors, employees or representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.


20.1. To provide increased value and convenience to our users, we may provide links to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for:

20.1.1. The privacy practices of such websites.

20.1.2. The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources.

20.1.3. The use which others make of these websites; or

20.1.4. Any damage, loss or offence caused or alleged to be caused to you, arising from or in connection with the use of or reliance upon any such advertising, content, products, goods, materials or services available on and/or purchased by you from such external websites or resources.


21.1. You must not create a link to the Website from another website, document or any other source without first obtaining our prior written consent.

21.2. Any agreed link must be:

21.2.1. To the Website’s homepage.

21.2.2. Established from a website or document that is owned by you and does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the UK and the law in any country from which they are hosted.

21.2.3. Provided in such a way that is fair and legal and does not damage our reputation or take advantage of it.

21.2.4. Established in such a way that does not suggest any form of association, approval or endorsement on our part where none exists.

21.3. We have no obligation to inform you if the address of the Website home page changes and it is your responsibility to ensure that any link you provide to our homepage is at all times accurate.

21.4. We reserve the right to withdraw our consent without notice and without providing any reasons for withdrawal. Upon receiving such notice you must immediately remove the link and inform us once this has been done.


22.1. All notices given by you to us must be given to us at Unit 2, 255 Frimley Green Road, Frimley Green, Surrey, GU16 6LD, United Kingdom or by using

We may give notice as described in clause 3

22.2. Notice will be deemed received and properly served immediately when posted on our Website, immediately or at latest 24 hours after an email is sent, when posted or at latest three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.


23.1. The Contract represents the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

23.2. We each acknowledge that, in entering into a Contract, neither of us has relied on any express or implied representation, undertaking or promise given by the other from anything said or written in any negotiations between us prior to such Contract except as has been expressly incorporated in such Contract.

23.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Conditions.


24.1. We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.

24.2. All prices and descriptions supersede all previous publications. All product descriptions are approximate.

24.3. Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.

24.4. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.

24.5. All Contracts are concluded and available in English only.

24.6. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.

24.7. A waiver by us of any default shall not constitute a waiver of any subsequent default.

24.8. No waiver by us of any of these Conditions or of any other term of a Contract shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 3.

24.9. Any Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

Reservation concerning changes.

All information, representations, links or other messages may be changed by Direct Mobility Supplies Ltd (DMS Ltd) at any time without prior notice or explanation to the user. In particular, DMS Ltd is not obliged to remove any outdated information from its website or to expressly mark it as being outdated.

Specifications concerning products and applications.

DMS Ltd on its website provides various technical specifications concerning the products of DMS Ltd and applications related to those products. These specifications do not form part of an instruction manual for products of DMS Ltd. They do not constitute recommendations or guidance for decisions concerning the purchase of technical products. The information on the website provided by DMS Ltd only serves general information purposes, it may be subject to change at any time without prior notice to the user. Therefore, technical specifications concerning products of DMS Ltd and information about applications related to those products offered on the website may differ from realities. Binding specifications and information are only those in the instruction manual of the product purchased by the client. In these matters particularly but not exclusively concerning the question whether a product of DMS Ltd fulfils the needs of the customer, the required technical specifications and applications – you should obtain advice from a qualified expert of DMS Ltd or one of our official distributors. All specifications are subject to change without notice.


25.1. The Website is controlled and operated in the United Kingdom.

25.2. Every purchase you make shall be deemed performed in England and Wales.

25.3. The Conditions and any Contract brought into being as a result of usage of this Website will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.